Medivet Southwark

- Many recent reviews describe a calm, attentive experience, with owners saying appointments do not feel rushed and that staff are patient and clear. - Several reviewers highlight warm, compassionate care, including support for anxious owners, careful explanations, and staff who seem genuinely invested in pets’ wellbeing. - Reviews also mention strong handling of urgent situations, including emergency treatment for an unregistered pet, a puppy whose life was reportedly saved, and helpful action from reception staff when someone brought in a lost dog.

Medivet Southwark is part of the Medivet group. The practice offers 15-minute consultations, with on-site diagnostics including an in-house laboratory, X-rays, ultrasound and ECG, plus dentistry. Out-of-hours care is handled by Medivet 24 Hour Camberwell, and the clinic states there is no charge for out-of-hours assessment by phone, with a £130 out-of-hours consultation fee. Recent reviews are largely very positive about calm appointments and caring staff, though a small number raise serious concerns about communication and follow-up.

Services

•General appointments and routine care: 15-minute consultations are listed, and reviews describe unhurried visits with patient explanations and support for ongoing problems such as seizures and recovery after treatment.
•Diagnostics and clinical facilities: the clinic lists an in-house laboratory, X-rays, ultrasound, and ECG on site.
•Dental care and other listed services: dentistry, Animal Health Certificates, and home visits are listed.
•Species treated: the website specifically mentions cats, dogs and rabbits, and also lists a Cat Friendly Vet Clinics service.
•Examples from recent reviews: owners mention care for a kitten, seizure management in a cat, checks after antibiotics, treatment for an inflamed anal gland, and support during emergency situations. One review says the practice accepted an unregistered pet for emergency treatment.
•Referrals and out-of-hours care: reviews mention an MRI referral when advanced imaging was needed, though this is not described as being done on site. Out-of-hours care is provided by Medivet 24 Hour Camberwell.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. The clearest published figures are an out-of-hours consultation fee of £130 and no charge for out-of-hours assessment by phone.

People

•Dr Tara: repeatedly praised for calm, clear explanations and caring support, including seizure management and emergency care.
•Dr Lidia: mentioned positively for follow-up checks after antibiotics, treating an inflamed anal gland, and explaining recovery clearly.
•Dr Robin: described in a recent review as experienced, thorough, patient and helpful with questions during a kitten appointment.
•Lisa (reception): frequently named for kindness, practical help with appointments and medication, and support during difficult or urgent cases.
•Debbie (nurse practitioner): praised for follow-up support and kindness; also mentioned positively for helping with a found stray dog.
•Giuseppe: named warmly in multiple reviews.

Reviews

Google rating: 4.6/5 from 425 reviews.

•Many recent reviews describe a calm, attentive experience, with owners saying appointments do not feel rushed and that staff are patient and clear.
•Several reviewers highlight warm, compassionate care, including support for anxious owners, careful explanations, and staff who seem genuinely invested in pets’ wellbeing.
•Reviews also mention strong handling of urgent situations, including emergency treatment for an unregistered pet, a puppy whose life was reportedly saved, and helpful action from reception staff when someone brought in a lost dog.
•A small number of recent negative reviews raise serious concerns about communication and follow-up, including owners saying promised call-backs did not happen and that an urgent referral was delayed.

Reviews for Medivet Southwark

Note: Showing the 10 most recent Google reviews out of 425 we track in total. Recent reviews may not be representative of overall sentiment.

Rosie Cheltonr

3 weeks ago

Always attentive. No rushing. Great staff.

Caroline Bennett

The staff and the vets always seem to really care about the pet and your concerns & feelings.

Moona

1 month ago

If I could give 100 stars, I would! Debbie and Lisa were absolutely lovely when we came in having found a stray/ lost dog! Seriously, these two could make you believe in the good in humanity again!

Roberta Travagin

Ann Ng

I saw Dr Robin with my 6 month old kitten and he was very experienced, thorough, patient and helpful with all my questions. An incident I also witnessed while waiting for my appointment, someone came in with a lost dog and the staff at reception was extremely helpful and literally jumped into action trying to find a solution for the lost dog. I went into my appointment before I knew what the resolution was, but from what I witness, I get the vibe they are all lover of animals. Which is what we want as pet owners.

Kennedy Ashcombe

3 months ago

From reception through to the consultation, everything felt calm and well managed. The staff were patient and clear, which really helped put both me and my pet at ease. A solid local veterinary practice.

Daniel Verster

Giuseppe is the best 🐱 🐱

Lily Wolfson

Saved my puppy's life. Couldn't ask for anything more. Thank you Medivet team you are always beyond brilliant ♥️

Elif Babur

''We refer cats with urgent status if their condition is like they are gonna pass away'' One of the vet told us, when we want a little bit professionalism from her. Funny truth, our cat passed away after 3 days.. It's hard to explain all the process we went through. I can't recommend this practice because they don't care about our beloved ones, behaving unethical and unprofessional. One of the huge problem is communication, it was awful, if you want to receive an information about your blood test or medication, literally you need to cry on the phone or yell at them.. Their vets are not responsible, they say ''we will call you that day but they never call!'' Imagine that you have a pet who was 10 years old and you went to a new vet in a new country, so they don't know anything about your pet. Before starting medication treatment 'stereoids', your vet didn't do any tests to understand his health (organ functions or vitals) and they prescribe you 4 months stereoids without any follow up tests or calls. And suddenly different health conditions occur and you lost your pet without any known condition.. MRI was urgent but it took 4 days to be referred to the hospital (just for the referral -we called multiple times to understand if they referred us or not). I called the vet practice in the morning our cat passed away and told them '' Can I get his history?''. (We waited days to see a blood test result and called them multiple times but we couldn't wait anymore) They understood that we were not happy about anything and we would change our vet practice. But they didn't know that our cat passed away.. that's another problem because we couldn't have time for to take any different action due to them. The same day after two hours from that call with the practice, I got a call from the hospital because someone called them and requested for an urgent appoinment. It's not about one vet did something, it's a total vet practice problem including everyone there. Starting from the vets to other employees.. TOTAL DISASTER! ''My son had been using asthma related steroids for about four months and was a patient at this clinic. When a swelling appeared on one of his paws, we went to the clinic. After the examination, we were told there was no fracture or dislocation. Since there was no fracture and it could be an allergic reaction, they doubled the steroid dose and advised us to observe for a few days. That’s exactly when everything started. Two days later, the other paw which wasn’t swollen, became completely immobile. During the follow up, we were told that there might be a nerve issue and an MRI was needed. When we asked whether the steroids could have caused this, we were told, “this is not an expected outcome.” Instead, the steroid dose was reduced and they adopted a “wait and watch” approach. No tests were done and no further action was taken. The observation period was extended for about a week. We called the clinic every two days to report the situation, but the doctors did not communicate with us. The staff who answered the phone said, “the doctor will call you,” but they never did. Can this be considered acceptable when a physical limb loss is occurring? I’ll leave that for you to decide! There are many more instances of negligence, unethical behavior and lack of follow up that I haven’t even described. We are talking about a group that does not realize when a patient is lost and does not take responsibility in emergency situations.''

gizem savaş

Stay away from this clinic! This is a warning post. Why? So that you don’t lose your pet suddenly, for no apparent reason, like we did. My son had been using asthma related steroids for about four months and was a patient at this clinic. When a swelling appeared on one of his paws, we went to the clinic. After the examination, we were told there was no fracture or dislocation. Since there was no fracture and it could be an allergic reaction, they doubled the steroid dose and advised us to observe for a few days. That’s exactly when everything started. Two days later, the other paw which wasn’t swollen, became completely immobile. During the follow up, we were told that there might be a nerve issue and an MRI was needed. When we asked whether the steroids could have caused this, we were told, “this is not an expected outcome.” Instead, the steroid dose was reduced and they adopted a “wait and watch” approach. No tests were done and no further action was taken. The observation period was extended for about a week. We called the clinic every two days to report the situation, but the doctors did not communicate with us. The staff who answered the phone said, “the doctor will call you,” but they never did. Can this be considered acceptable when a physical limb loss is occurring? I’ll leave that for you to decide! There are many more instances of negligence, unethical behavior and lack of follow up that I haven’t even described. We are talking about a group that does not realize when a patient is lost and does not take responsibility in emergency situations. My only wish is that other pet owners do not experience the same painful ordeal. Please please keep your beloved pets away from these irresponsible people who operate under the title of veterinarian!!