Norwood Road Veterinary Surgery

- Many recent reviewers describe the team as caring, welcoming and attentive, with several long-term clients saying their pets have been well looked after over the years. - Admin and communication are a recurring strength: owners mention prompt email replies, easy website booking, efficient reception support, and helpful handling of insurance paperwork. - The clinic environment is also praised, including comments about the practice being spotless and helping pets and owners feel comfortable.

Norwood Road Veterinary Surgery in Southwark offers routine veterinary care for cats, dogs and several small pets, along with travel paperwork support and emergency arrangements. Recent feedback is mostly positive, with owners often praising the welcoming team, prompt email communication, online booking and the clean clinic environment. A smaller number of reviews raise concerns about high fees, a stressful travel-document cancellation, and one disputed diagnosis.

Services

•General and preventive care: health checks, puppy and kitten checks, neutering/spaying, and dental advice.
•Pets seen: cats and dogs, as well as rabbits, guinea pigs, ferrets and hamsters.
•Travel and paperwork support: the practice handles pet travel documentation including EHCs (Export Health Certificates); reviews also mention help with insurance claim paperwork.
•Treatment and urgent support: reviews mention ear treatment and prescribed medication for a kitten, and the clinic states that emergency care is available with specific instructions for urgent situations.
•Training setting: the surgery is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

Recent reviews specifically praise Erica for help with travel paperwork and Millie for handling insurance-claim documents quickly and efficiently. Earlier feedback also thanks Cara and Gem for helping with an early drop-off arrangement, and mentions Mateo as a trusted vet.

Reviews

Google rating: 4.7/5 from 358 reviews.

•Many recent reviewers describe the team as caring, welcoming and attentive, with several long-term clients saying their pets have been well looked after over the years.
•Admin and communication are a recurring strength: owners mention prompt email replies, easy website booking, efficient reception support, and helpful handling of insurance paperwork.
•The clinic environment is also praised, including comments about the practice being spotless and helping pets and owners feel comfortable.
•A smaller number of negative reviews focus on high fees, one stressful experience with cancelled travel paperwork, one complaint about a dog being muzzled without prior discussion, and one disputed ear diagnosis followed by concerns about medication pricing.

Reviews for Norwood Road Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 358 we track in total. Recent reviews may not be representative of overall sentiment.

Jenice

4 months ago

This is a home from home care,the people that works there are very polite,always have time to make you & your pet comfortable & relaxed,my star's says it all 💫 💫 💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💫💯

Anton Tweedale

My cat was a patient at Norwood Road Veterinary Surgery for eleven years and they took wonderful care of her. A lovely and caring team. If my cat wasn’t such a bad traveller I wouldn’t have changed vets after moving!

Jessica Winterstein

I have always found Norwood Road Veterinary Surgery to be pet-centred and it’s good to know there’s a place that I trust when my cat needs checking or medical care. Highly recommend

Alice T

5 months ago

I've been a long-standing client of this practice but I feel compelled to warn others that it is now owned by IVC Evidensia, one of the largest veterinary groups in the UK, which was recently the subject of a BBC investigation into pushing unnecessary treatments and overcharging pet owners. Sadly, this has reflected my own recent experience. The care and personal touch that originally drew me to the practice has noticeably declined. On my most recent visit, my dog was muzzled without any justification or prior discussion with me, something that has never been necessary. As a result, I've made the decision to move to an independent veterinary practice. I'd encourage other pet owners to do their own research into IVC Evidensia before continuing with this practice.

Becca

Norwood Road Vets have always been good, but they’ve been especially standout when dealing with a recent insurance claim I had to put through for my dog. They have been more than accommodating and patient, and I’m especially grateful to Millie for working quickly and efficiently to send over all the required information including an appeal that eventually led to the claim being approved. It’s been a long process but I’ve been really impressed with how helpful they have been throughout. So appreciative!

Furious Fraggle

6 months ago

Fantastic vet surgery with top notch, highly professional, wrlcoming staff. A quality service at all times

Yumi Tung

Rating: ⭐⭐ I have been a long-term client at Norwood Road Vets, but my recent experience with them regarding my dog’s travel documents has been extremely confusing and stressful. In 2022, the clinic refused to help with my dog’s EHC and told me to go elsewhere. Only after my dentist personally contacted them did they agree to complete the paperwork. This year, things began smoothly. On 1 December, I applied for the EHC and Erica was very helpful, as we planned to travel on 2 December. When the trip had to be delayed, I applied for a new EHC on 9 December, and booked an appointment for Friday 12 December. My flight was 13 December, exactly within the UK’s 48-hour rule for issuing the EHC. This gave the clinic four full working days — plenty of time for a long-term patient already known to them. However, the clinic suddenly cancelled my appointment and told me they could no longer help. They advised me to go to completely different vet practices, some very far from London, and implied the timing was my responsibility. This is not correct: I followed all rules, started early, and the clinic operates Monday–Friday. When I phoned to ask for clarification, the receptionist repeatedly said I was “shouting” (I wasn’t — my tone changed because I was explaining the urgency). She then cut off the call, which felt rude and unprofessional. The EHC process is straightforward: Owner applies → government sends EHC to the vet → vet checks dog and signs. It costs £198, which is already high, yet I received inconsistent information, cancellation, and last-minute confusion. I appreciate Erica, who has always been kind and helpful. But the overall handling — refusal, mixed messages, shifting blame, poor communication, and very unprofessional phone behaviour — made this experience extremely stressful. As a long-term client, I expected better consistency and support.

Lee-Lee Thomas

7 months ago

I used to think this veterinary surgery was very good up until now. I bought my kitten here, as my other cat has had very good treatment. I asked the veterinarian to diagnose the problem with my kittens ears, I was told that it was ear mites, and was given a solution to clean her ears. Weeks later this had not cleared. So I bought her back, to then be told that it was not ear mites, it was an infection. The vet misdiagnosed the infection, and they charged me £65 for a consultation and £55 for antibiotics, and it is their fault why I had to go back, when the initial consultation was covered under my pet health care. No apology or nothing for incorrect diagnosis. Just patronisingly told by the same vet that ear infections are rare in cats. I advise everyone to be careful. Extremely unhappy customer. ***UPDATE*** Upon investigation, I have found out that I have been charged £55.00 for an £18.26 bottle of fungal ear medication. Please beware!!!

Francesca Sole

Great experience, people are welcoming and efficient. The practice is spotless and the communication via email is prompt and helpful. Highly recommend!

T4FSEER 93

9 months ago

Amazing welcoming environment, the receptionist was very helpful