Companion Care (Old Kent Road) Ltd T/A Vets4Pets

Companion Care (Old Kent Road) Ltd trades as Vets4Pets, indicating it’s part of the Vets4Pets group rather than an independent practice. The clinic is described on its website as a modern, purpose-built practice (established 2014) with facilities geared for both routine and more complex work (including an in-house lab, operating theatre, hospital ward, isolation unit, and separate dog & cat wards). It also states it is a Veterinary Nurse Training facility.

Recent reviews add some specific decision-relevant signals: owners describe neutering surgery with regular updates (“kept us informed all the time”), and one review describes being seen at short notice near closing time, with staff staying late to help. However, there are also complaints about appointment handling (being swapped with another slot) and a serious negative account involving a rabbit spay where the rabbit died, followed by the owner reporting no follow-up contact.

Services

From the clinic’s website summary, services and capabilities include

• •Routine care: vaccinations, health checks, nurse clinics, weight clinic, health plans
• •Diagnostics & monitoring: digital X-ray, ultrasound, ECG, echocardiography, blood pressure monitoring, Tonopen (eye pressure testing), in-house lab tests (biochemistry, haematology, electrolyte assessment)
• •Surgery & anaesthesia: advanced surgery, anaesthesia, operating theatre
• •Dentistry
• •Hospitalisation & infection control: hospital ward, isolation unit, separate dog & cat wards
• •Travel documentation: pet passport / Animal Health Certificate
• •Species seen (as stated): small animals and reptiles; website also lists exotics/exotic animal medicine

Out-of-hours: the website states emergency care is provided when closed through Vets Now Sidcup.

Service examples mentioned in reviews

• •Neutering surgery (dog) with owners reporting they were kept informed during the process
• •Rabbit spay is referenced in a negative review (outcome described as fatal)

People

Named team members mentioned in the website summary or reviews

• •Rachel Maier (JVP Veterinary Surgeon) — listed on the website as leading the practice.
• •Imanol (vet) — praised in reviews for being empathetic, “always finds solutions,” and explaining advice in a way that helps the owner feel at ease.
• •Ida (reception/client care) — repeatedly mentioned for practical help at the front desk; one owner specifically notes she was patient when the owner’s English wasn’t strong and helped in Spanish.
• •Denise (reception) — mentioned positively for being helpful and kind.
• •Diya and Billyboy — mentioned positively for being helpful and polite (role not specified in the review).

Reviews

Google rating: 4.2 stars from 407 reviews. “”

• •Clear praise for specific staff members, especially reception (Ida, Denise) and a vet (Imanol), for patience, empathy, and explaining options/next steps.
• •Communication during procedures is inconsistent across reviews: one owner describes being kept informed throughout a neutering surgery; another reports no calls, updates, or check-in after a rabbit spay with a fatal outcome.
• •Appointment logistics are a pain point for some: one reviewer describes arriving on time and being seen after a later-arriving appointment.
• •Willingness to fit urgent cases in is mentioned: one owner reports getting an appointment close to closing time, with staff staying late to help.