Companion Care (Old Kent Road) Ltd T/A Vets4Pets

Companion Care (Old Kent Road) Ltd trades as Vets4Pets, so it is part of the Vets4Pets group rather than an independent practice. The clinic describes itself as a modern, purpose-built practice established in 2014, with facilities for routine care and more complex work including an in-house lab, operating theatre, hospital ward, isolation unit, and separate dog and cat wards. It also states that it is a Veterinary Nurse Training facility, with out-of-hours emergency care provided through Vets Now Sidcup.

Services

• •Routine and preventive care: vaccinations, health checks, nurse clinics, weight clinic, and health plans. Recent reviews also mention claw trims, injections, and spay/neuter procedures for cats and dogs.
• •Diagnostics and monitoring: digital X-ray, ultrasound, ECG, echocardiography, blood pressure monitoring, Tonopen eye pressure testing, and in-house lab work including biochemistry, haematology, and electrolyte assessment.
• •Surgery, anaesthesia, and inpatient care: advanced surgery, anaesthesia, an operating theatre, hospital ward, isolation unit, and separate dog and cat wards. Review examples include dog neutering, a rabbit spay, and care for a pet with pancreatitis.
• •Dentistry and travel paperwork: dental care plus pet passport / Animal Health Certificate services.
• •Species seen: the clinic’s website lists small animals and reptiles, and also refers to exotics / exotic animal medicine. Recent reviews mention care for cats, dogs, rabbits, and a guinea pig.
• •Urgent access: reviews include examples of pets being seen at short notice, including a guinea pig with breathing concerns and a dog seen near closing time.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services.

People

• •Rachel Maier — listed on the website as JVP Veterinary Surgeon and practice lead.
• •Imanol — vet praised repeatedly for empathy, clear explanations, and practical advice; one recent review spells the name as Immanol.
• •Ida — frequently praised for helpful front-desk support, including assisting clients in Spanish.
• •Denise — mentioned positively for being helpful and kind.
• •Hannah — named in a recent review as a nurse, praised for being polite, welcoming, and gentle with cats.
• •Georgia and Kathleen — mentioned positively among the reception team.
• •Liz — thanked in a recent review for detailed, supportive communication during a pet’s pancreatitis treatment.
• •Diya and Billyboy — mentioned positively for being helpful and polite.

Reviews

Google reviews average 4.2 stars from 424 reviews. Recent feedback is mostly positive, with a few clear concerns.

• •Many reviewers praise the team’s kindness, patience, and communication, especially named staff such as Imanol, Ida, Denise, Hannah, Liz, Diya, and Billyboy.
• •Several reviews describe pets being handled gently and kept calm, including cats attending for claw trims, injections, and neutering, and owners saying staff explained treatment clearly.
• •There are positive examples of the practice being helpful with urgent or last-minute problems, including a guinea pig seen quickly for breathing concerns and a dog owner saying the team stayed late to help near closing time.
• •Negative feedback centres on appointment handling in one review and one serious complaint following a rabbit spay, where the owner reported no follow-up contact after the loss of their pet.