Specialist Vets in Southwark

## Summary The Neighbourhood Vet is an RCVS-registered practice and is accredited as a **Cat Friendly Clinic**. It also states it is a **veterinary nurse training facility**. Based on recent owner accounts, the clinic is set up for both routine care and more involved cases: reviews mention **supporting a rescue cat with complex health issues over years**, **a dog spay with aftercare check-ins**, and **a Sunday visit for a very unwell cat** where the vet provided a careful assessment and reassurance. Several reviewers also describe **follow-ups/check-ins after treatment** and **clear explanations** from staff. ## Services Services explicitly referenced in the available information include: - **Cat-focused care** (the clinic is a *Cat Friendly Clinic*; multiple recent reviews describe cat consultations and ongoing management of complex conditions). - **Surgery:** **dog spay** is specifically mentioned, along with **post-operative aftercare and check-ins**. - **Assessment of acute illness** (a review describes bringing a very poorly cat in on a Sunday for a check-over and advice). - **Veterinary nurse training facility** (stated in the structured clinic data). ## People Named team members mentioned in reviews: - **Rhea** (role not stated): praised for being **clear in explanations** and **gentle handling** with a cat during care. - **Anna** (role not stated): similarly noted for **clear explanations** and being **gentle** with a cat. - **Tilly** (role not stated): described as part of a team that is “professional and friendly.” ## Reviews **4.7 stars from 537 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Follow-up and aftercare** are repeatedly highlighted (e.g., check-ins after a dog’s spay; “follow ups and professional support”). - **Clear communication** comes up in specific terms, such as staff giving **clear explanations** and advice during treatment and recovery. - **Cat care features prominently**, including a report of long-term support for a rescue cat with complex issues and a separate account of a **Sunday** visit for a very sick cat. - Several reviews emphasise the clinic’s **thoroughness and professionalism**, including one describing care as **evidence-informed** and well-coordinated across the team.

## Summary Cat-only veterinary clinic with a named founder (Dr Jeremy Campbell) and a stated role as a veterinary nurse training facility. Reviews repeatedly describe a set-up designed to reduce feline stress (quiet feel, private rooms offered quickly, “calming mist” used), plus proactive follow-up after visits (owners mention staff checking in several times after a vaccination reaction). Recent feedback is mixed on administration: alongside praise for the vets’ care, some owners describe problems with healthcare-plan flea treatment deliveries and having to chase for updates, and one review alleges records were withheld over an unpaid balance from a previous owner. ## Services - Cat-only veterinary care (website summary). - Routine care mentioned in reviews, including vaccinations. - Same-day appointment offered after a post-vaccination appetite issue; appetite stimulant provided. - End-of-life care: euthanasia described as being done in a private, prepared room; catheter placed prior to the procedure; ashes returned; paw and nose prints taken (per one review). - Diagnosis and management of hyperthyroidism (one owner reports a correct diagnosis after trying other vets). - Acupuncture (mentioned as an in-clinic service). - Access to specialist services such as ophthalmology (mentioned as available via the clinic). ## People - **Dr Jeremy Campbell (Founder)** — listed on the clinic website. - **Dr Anna Di Toma (vet)** — described in a euthanasia appointment as explaining the process clearly beforehand and handling the cat gently throughout. - **Dr Anna Minoli (vet)** — credited by a fosterer with patient explanations and helping a foster cat improve to the point of adoption. - **Rosie & Kelly (reception)** — named as taking an owner straight to a private room and helping create a calmer environment during a euthanasia visit. - **Jessica (nurse)** — described as handling a cat carefully when returning her to the owner during an end-of-life visit. - **Georgia (nurse)** — named as taking paw and nose prints as a keepsake after euthanasia. ## Reviews **Google rating: 4.6 stars from 362 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Cat-focused environment and handling: owners mention a calm, quiet set-up, being offered private rooms quickly, and steps taken to settle stressed or aggressive cats. - Follow-up and continuity: one owner describes multiple check-ins from vets and reception after a vaccination reaction, plus a same-day slot when their cat stopped eating. - End-of-life support: a detailed review highlights a private room, clear explanations, gentle handling, and keepsakes (paw/nose prints) after ashes were returned. - Capability beyond basics (as described by owners): hyperthyroidism diagnosis, acupuncture, and access to ophthalmology are specifically mentioned. - Administrative concerns in some accounts: one review describes repeated chasing for healthcare-plan flea treatment deliveries and lack of updates; another alleges the clinic wouldn’t release medical records due to money owed by a previous owner, while also praising the vets’ care “onsite.”

## Summary Norwood Road Veterinary Surgery provides routine pet healthcare (health checks, neutering/spaying, puppy/kitten checks, and dental advice) and also sees small pets including rabbits, guinea pigs, ferrets and hamsters. It’s described by one reviewer as corporately owned (group not named), and multiple reviews mention higher fees than other practices. From the latest reviews, owners frequently point to efficient admin and digital communication (prompt email replies; booking via the website), and a clean, “spotless” clinic environment. However, a few recent reviews report serious frustrations around pricing and consistency—specifically a disputed ear problem diagnosis and a stressful, last‑minute cancellation around travel paperwork. ## Services - **General veterinary care**: health checks (website). - **Neutering/spaying** (website). - **Puppy & kitten checks** (website). - **Dental advice** (website). - **Small pet care**: cats, dogs, rabbits, guinea pigs, ferrets, hamsters (website). - **Travel documentation**: owners specifically mention **EHC (Export Health Certificate)** / travel documents being handled (and, in one case, refused/cancelled at short notice) (reviews). - **Ear treatment**: one owner describes being treated first for suspected **ear mites** and later for an **ear infection**, including medication prescribed (reviews). - **Emergency care**: stated as available, with “specific instructions provided for emergency situations” (website). - **Veterinary nurse training facility** (clinic data). ## Pricing Pricing is only included where owners gave specific figures: - **EHC / travel paperwork**: one reviewer quotes **£198** and describes the process as confusing and their appointment being cancelled late (reviews). - **Consultation**: one reviewer reports **£65** for a consultation (reviews). - **Medication**: the same reviewer reports **£55** for ear medication/antibiotics, and later alleges the bottle was priced far above what they found elsewhere (reviews). - One reviewer says an **animal health certificate** was **£90 cheaper** at another “family vet” and that “overall all the prices are higher” here (reviews). ## People - **Erica**: repeatedly described as helpful and kind when assisting with travel document arrangements, even by a reviewer who was otherwise very unhappy with how the situation was handled (reviews). - **Cara (vet)** and **Gem (admin)**: thanked for enabling an earlier-than-usual drop‑off by arriving early so an owner could get to work (reviews). - **Mateo (vet)**: one long-term client says they “fully trust” him with their dog and describes him as a “great professional” (reviews). ## Reviews **Google rating: 4.7 stars from 352 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Efficient admin and communication**: several owners mention prompt, helpful email responses and the ability to manage appointments via the website rather than phone calls. - **Clinic environment and front-desk experience**: the practice is described as “spotless,” with welcoming staff and an efficient reception experience. - **Going out of their way for logistics**: one review describes staff arriving early to allow an early pet drop‑off. - **Cost concerns**: multiple owners raise high fees; one explicitly links this to corporate ownership, and another compares certificate costs unfavourably to a different practice. - **Negative experiences around consistency and professionalism**: a travel-document review describes mixed messages, a late cancellation, and a call being cut off; another review alleges a misdiagnosis for a kitten’s ear issue and disputes the medication pricing.

## Summary Medivet Southwark is part of the Medivet group (a corporate veterinary provider). The practice offers 15‑minute consultations and has on-site diagnostics (in‑house laboratory, X‑rays and ultrasound), with dentistry also listed. Out-of-hours care is handled by another Medivet 24‑hour site, and the website states there’s no charge for assessment by phone (with an out-of-hours consult fee of £130). From the latest reviews, owners often describe calm, well-managed appointments and vets taking time to explain ongoing problems (including seizures and multi-condition care in an elderly dog). However, two recent 1‑star reviews describe serious concerns around communication and follow‑up (e.g., owners saying promised call-backs didn’t happen and delays around an urgent referral), in contrast to other reviews praising support during emergencies. ## Services Based on the clinic website summary and recent reviews, services mentioned include: - **Consultations:** 15‑minute consultations. - **Diagnostics on site:** in‑house laboratory testing, **X‑rays**, **ultrasound**, and **ECG** (listed on the website). - **Dentistry** (listed on the website). - **Animal Health Certificates** for pet travel (listed on the website). - **Home visits** (listed on the website). - **Cats, dogs and rabbits** are specifically mentioned as treated species (website). - **Cat-focused provision:** listed as a “Cat Friendly Vet Clinics” service on the website. - **Emergency presentation (in-hours):** one review describes the practice accepting an unregistered patient for emergency treatment after a sudden heart attack. - **Referral/advanced imaging:** an **MRI** is mentioned in reviews as something an owner was told their pet needed; the MRI itself is not stated as being done on site. **Out of hours:** The website states out-of-hours care is provided by **Medivet 24 Hour Camberwell**, with **no charge for assessment by phone** and an **out-of-hours consult fee of £130**. ## Pricing - **Out-of-hours consult fee:** **£130** (website). - **Phone assessment out of hours:** **no charge** (website). ## People - **Dr Tara (vet):** Multiple reviews mention her by name, describing her explaining conditions clearly (e.g., seizures in a cat; supporting management of an elderly dog with multiple conditions) and being involved in emergency care for a pet with a sudden heart attack. - **Dr Lidia (vet):** One review credits her with checking for ongoing infection after antibiotics and treating an **inflamed anal gland**, with clear explanations during recovery. - **Giuseppe:** Mentioned positively by name in two reviews (one simply calling him “the best”; another saying he “really took care of us” alongside reception). - **Lisa (reception):** Repeatedly named as helpful with medication and appointments, and as supportive during difficult cases; also mentioned in emergency and seizure-related care. - **Debbie (nurse practitioner):** Mentioned as providing follow-up support during a pet’s recovery. Some reviews praise timely, supportive communication; two recent negative reviews describe the opposite (owners reporting difficulties getting updates on blood tests/medications and not receiving promised call-backs). ## Reviews **Google rating: 4.6 stars from 417 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear explanations and reassurance during complex cases:** owners mention seizures in a cat, managing multiple chronic conditions in an elderly dog, and post-treatment recovery where checks were explained step-by-step. - **Emergency intake and end-of-life support:** one owner says the practice accepted an emergency case despite not being registered; another says their puppy’s life was saved. - **Calm, organised front-to-back experience:** one recent review highlights a calm reception-to-consultation flow with patient, clear staff. - **Conflicting reports on communication and follow-up:** two recent 1‑star reviews allege poor communication (needing to repeatedly chase test results/medication information), missed promised call-backs, and delays around an urgent referral; these conflict with multiple 5‑star reviews praising supportive updates and staff availability.