A J M Robson

A J M Robson is a long-established veterinary clinic (the website says it has provided care since 1984) offering routine appointments as well as urgent and surgical care. The clinic states it has a 24-hour emergency line, and its website describes treatment ranging from “a simple check-up” to “lifesaving emergency surgery.” Recent reviews repeatedly name Ms/Dr Robson (also referred to as Jane) and describe long-term client relationships, practical “straight-talking” advice, and step-by-step support during difficult cases. One recent low-star review raises serious concerns about cleanliness and the handling/storage of vaccination needles, which conflicts with many positive accounts of care.

Services

Evidence mentioned by the clinic website and recent reviews includes

• •General consultations/check-ups (website).
• •Emergency care via a stated 24-hour emergency line (website).
• •Surgery, including “lifesaving emergency surgery” (website).
• •Cat neutering: one owner describes leaving their cat in the morning for neutering and collecting them in the afternoon (review).
• •Vaccination is mentioned in a complaint about the needles used for a cat’s vaccination (review).

People

• •Ms/Dr Robson (also called “Jane” in reviews): frequently credited in reviews for long-term continuity of care (multiple owners say they’ve attended for many years/decades). Owners describe her as straight-talking and giving practical, sensible advice (e.g., guidance focused on what’s needed for their cats’ health), and one review thanks her for “saving” a pet and supporting the owner “through every step — across all channels.”

Reviews

Google rating: 4.2 stars from 178 reviews.

• •Continuity and loyalty: multiple owners mention attending for many years and preferring not to go elsewhere except in an emergency.
• •Clear, pragmatic advice: “straight talking” and “practical and sensible advice” are explicitly mentioned.
• •Specific procedure experiences: one detailed account describes a same-day cat neuter (drop-off in the morning, pick-up in the afternoon) with the owner feeling their cat was well cared for.
• •Serious concern raised about hygiene/clinical processes: one recent 1-star review alleges the clinic was “filthy,” that records are paper-based, and that dusty needles stored by a fireplace were used for vaccination—this directly conflicts with many positive reports and is worth weighing when deciding.